The Receptionist plays a vital role in creating a positive first impression in any organisation. Good personal grooming and strong interpersonal skills are two attributes, but this role usually incorporates a number of office functions, requiring knowledge, skills and training.
Performed competently, the role often leads to recognition and promotion to positions of greater responsibility.
Comprising 17 easy-to-follow modules, the Reception Skills Certification course is designed to cover every aspect of being a receptionist, including the tasks that a receptionist will have to accomplish, dealing with people, the business environment and the importance of superior verbal and written communication skills.
What’s covered in the course?
The modules start by identifying the different types of receptionist and how their roles differ.
Team members will spend time learning about communication skills, with particular emphasis on the art of talking on the telephone and how to leave messages.
Professional and effective communication is a key skill for the receptionist.
The competent receptionist will learn how to use a database, as the storage space for the information that they need to keep track of, as well as how to make bookings and reservations (travel, hotel, restaurant, conference, etc.), which usually forms a key part of the job.
Good organisational and administrative skills are important aspects, as are the sometimes neglected legal responsibilities of the role – from confidentiality of information to health and safety issues.
The receptionist will learn how to run the reception area in a professional manner and how to help their own career to develop, from receptionist to the more responsible administrative positions.
The course ends with modules on teamwork – the receptionist cannot perform effectively, without the support of others – and the role of technology, in providing them with the tools that they need, in order to do their job.
The team member will learn:
- The key roles of a receptionist;
- How to run the reception area;
- How to effectively communicate;
- How to deal with administration;
- How to be a team player;
- How to use technology to their advantage;
- How to handle databases;
- How to make bookings and reservations;
- Organisational skills.
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Course Duration: 10
Total Modules: 17
Module 1: The Role of the Receptionist
Module 2 : The Different Types of Receptionist and the Subtle Differences Between Them
Module 3 : The Essentials of Communication
Module 4 : Practice Good Telephone Skills
Module 5 : Sending Formal Messages/Sending Informal Messages
Module 6 : Database Management and Booking/Reservation Procedures
Module 7 : Following Routine Administrative Procedures and Developing Filing Systems
Module 8 : Security & Safety Issues / Health & Safety Considerations in the Workplace
Module 9 : Confidentiality
Module 10 : Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements
Module 11 : Organisational Skills & Time Management
Module 12 : Effective Business Communication
Module 13 : How Technology is Important in Reception Work
Module 14 : The Importance of Team Work
Module 15: Reception Area Appearance
Module 16: Career Progression / From Receptionist to…
Module 17: To Sum It All Up: Reception Work Explained
