For someone who enjoys working in a medical environment, has good organisational and time management skills and a caring and sunny disposition, the Medical Secretarial Certification course will provide the ideal mix of specialised skills.
Responsible for making patient appointments, maintaining doctors’ schedules and meeting and greeting patients in the doctors’ surgeries, the medical secretary is a vital link in the cycle of patient care.
What’s covered in the course?
This course provides the knowledge and understanding that a medical secretary needs, in order to provide the appropriate level of support. It includes:
- The daily duties of a medical secretary: the job profile and the attributes needed;
- How to manage appointment bookings, why scheduling is important and setting reminders;
- The filing systems used in medical practices and setting up an effective filing system;
- The importance of patient confidentiality and patient privacy;
- The purpose, benefits and management of accurate and complete medical records;
- Medical jargon and terminology;
- Information technology used in the medical profession, basic computer use, electronic prescriptions and patient registrations;
- Maintenance and storage of medical records;
- Health and safety in the workplace;
- Medical supplies and inventory management;
- Communication skills for an effective medical secretary;
- Legal and ethical issues in medical practice;
- Medical (clinical) coding, billing and important aspects of medical administration;
- Career information and prospects.
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Course Duration: 10
Total Modules: 16
Module 1: Introduction, Job Role and Responsibilities
Module 2 : How to manage Appointment Scheduling
Module 3 : Filing Systems in Medical Offices
Module 4 : Patient Confidentiality in the Healthcare Industry
Module 5 : Definition, Purpose and Benefits of Medical Records
Module 6 : Understanding Medical Terminology and Jargon
Module 7 : Information Technology and Computer Usage in Healthcare Administration
Module 8 : Information Technology and Computers
Module 9 : Medical Records Management
Module 10 : Health and Safety in a Healthcare Setting
Module 11 : Supplies and Inventory Management and Administration
Module 12 : Communication Skills in a Medical Office
Module 13 : Communication Skills in a Medical Office Part II
Module 14 : Law, Medical Services and Ethics
Module 15: Medical (Clinical) Coding, Billing and Important Aspects of Medical Administration
Module 16: Career Information and Prospects
