If you run a hotel and are looking to train existing members of your team or new starters to managerial level, this course will prove to be the perfect choice for you. From customer service to marketing, hotel management requires a specialised knowledge in a variety of fields, if someone hopes to become successful.
This interesting 23 module course will guide your staff through everything they need to know, in order to equip themselves with the knowledge they need, so that they can become skilful and effective in the hospitality and tourism industry.
Upon completion of each module, learners will be tested, to ensure that they understand the concepts and ideas that they have been presented with.
Once your team members have completed the course, they will receive an accredited certificate that can either be posted or printed directly from your workplace.
What’s covered in the course?
In this course, your staff members will learn about:
- The services and products that customers often expect and how to provide them at a reasonable cost;
- The many available positions that will need to be staffed in an average hotel;
- The differences between types of rooms and hotels and how to price them accordingly;
- The reasons why your team members’ personal appearance and presentation are so important and how to look their best;
- Customer service and why it’s so vital in the hospitality industry;
- Why language is important as a hotel manager, especially knowledge of the English language;
- The various methods of taking reservations, including by e-mail and telephone;
- The best procedures, when checking guests in and out and performing wake up calls
- Why the front desk manager role is key;
- How to accept various forms of payment and why exchange rates are important;
- An introduction to facility management and the role it plays in managing hotels;
- How to market your hotel, to help drive business.
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Course Duration: 10
Total Modules: 23
Module 1 : Introduction to the Industry
Module 2 : Products and Services Offered in the Hospitality Industry
Module 3 : About Hotels
Module 4 : Personal Appearance and Skills
Module 5 : The English Language & Your Local Knowledge
Module 6 : Types of Customers and Relationships
Module 7 : Taking Reservations by Phone and Email
Module 8 : Welcoming Guests and Checking in and Checking Out
Module 9 : The Do’s and Don’ts of Interacting with Guests
Module 10 : Developing your Skills on the Telephone
Module 11 : Payment Methods and Dealing with Foreign Cash
Module 12 : Front Desk Management
Module 13 : Housekeeping and Servicing Rooms
Module 14 : Building and Facility Management
Module 15: Front of House Restaurant and Bar
Module 16: Dealing with Lost & Found and Late Checkouts
Module 17: Hotel Terminology
Module 18: Career Progression
Module 19: Leadership Qualities and Engaging with Staff
Module 20: The Key to Paperwork
Module 21: Dealing with Emergencies
Module 22: Dealing with Costs
Module 23: Marketing your Hotel
