Whether you are just entering the workforce or you have been working as an administrative assistant or personal assistant but want to push your career to the next level, our business administration training can provide you with the insight, skills and knowledge you need to succeed in this busy career.
Become a top class administrative assistant or personal assistant by taking this online course which comprises 21 modules and takes approximately fifteen hours to complete.
Introduction to the CPD-certified course
This information packed course is designed for anyone who wants to push their career forward and improve their productivity.
The course covers an extensive range of topics. During this top quality course, you will learn the importance of diary management, effective time management skills and why customer care is such as important aspect of your job description. In addition to this, you can learn the basics of petty cash handling, how to use the software you need to complete your tasks effectively and so much more.
There are no entry requirements to complete our business administration training. You don’t need any particular educational or work experience, just a desire to learn, improve your knowledge and skills, and succeed in your chosen career moving forward.
You will be able to start learning straight away. Everyone studies at different paces, which is why this course is such a good opportunity, enabling you to work full time and study in your private time. On completion you will need to complete a multiple choice test and on passing, you have the ability to download and print your certificate which is recognised by industry leaders.
Our business administration training covers:
The essential modules in this course include:
- Introduction to the Course – This module teaches you about the role and the responsibilities that will be expected from you as an administrative assistant or personal assistant.
- Diary Management – In the diary management module you will learn how to effectively schedule appointments while managing dates and times. You will learn how to become creative in designing a user-friendly system.
- Business Letter Writing – This module of the Admin & PA Diploma will provide you with the tools you need to write a good business letter. You will learn how to structure the letter, along with the importance of editing.
- Composing Faxes, Memorandums and Emails – This module will teach you how to compose and send faxes, how to write memorandums and how to compose and send emails.
- Telephone Skills as a PA – You will learn how to make phone calls and speak in a professional tone in this module. You will also be given tips on how to communicate over the phone, along with mistakes that you need to avoid.
- Hotel and Travel Arrangements – During this module you will learn to identify what to look for when booking a hotel for business travel, along with things you should avoid.
- Filing Systems – You will learn how to set up a good filing system, how to categorise, sub-categorise and manage your filing system effectively.
- Time Management Skills – This module is essential to your productivity as a PA and will teach you how to manage your time effectively and what you need to avoid when trying to complete tasks.
- Invoicing/Petty Cash – The invoicing/petty cash module will teach you how to create and send invoices and how to handle petty cash effectively.
- Customer Care – As a PA, it is essential that you understand how important customer care is to a business. You will be dealing with customers daily and you need to know what you should be avoiding and how to represent your company in a professional manner at all times.
- Customer Complaints Management – Dealing with customer complaints can be a daunting task, but this module will teach you how to handle customer complaints effectively.
- Work Planning – How to work to a schedule to achieve the best results.
- Document Presentation and Proofreading – How to present documents in a professional manner.
- Confidence Building – How to build your confidence in the working environment.
- Typing and audio skills – Improving your typing skills.
- Organise Effective Meetings – Understanding the importance of meetings and what they achieve.
- Microsoft Outlook, PowerPoint, Excel and Word – Learn the basic computer software you need to know to perform at your best on a daily basis.
- Customer communication and Reception skills – Learn the importance of effective communication and reception skills.
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Course Duration: 15
Total Modules: 21
Module 01: Introduction to the Business Administration Course
Module 02: Diary Management
Module 03: Business Letter Writing
Module 04: Composing Faxes, Memorandums and Emails
Module 05: Telephone Skills as a PA
Module 06: Hotel and Travel Arrangements
Module 07: Filing Systems
Module 08: Time Management Skills
Module 09: Invoicing and Petty Cash
Module 10: Customer Care
Module 11: Customer Complaints Management
Module 12: Work Planning
Module 13: Document Presentation and Proofreading
Module 14: Confidence Building
Module 15: Typing and Audio Skills
Module 16: How to Organise Effective Meetings
Module 17: How to Use Microsoft Outlook
Module 18: How to Use Excel – The Basics
Module 19: How to Use PowerPoint – The Basics
Module 20: Word Processing with Microsoft Word
Module 21: Customer Communication and Reception Skills
