{"product_id":"restaurant-hospitality-management-certification-level-2","title":"Restaurant Hospitality Management Certification Level 2","description":"\u003cp\u003eThe Restaurant Hospitality Management Level 2 course provides team members with information, skills and advice, to help them fulfil their role as a restaurant manager and exceed their clients’ service expectations.\u003c\/p\u003e\r\n\u003cp\u003eUpon completion of the course, team members will have the competence to work as a restaurant manager at a 5-star hotel or in a local eatery.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eAn introduction to the front-of-house function of a restaurant;\u003c\/li\u003e\r\n\u003cli\u003eThe role of a restaurant manager in all types of restaurants, anywhere in the world;\u003c\/li\u003e\r\n\u003cli\u003eThe different types of restaurant establishments and their layouts;\u003c\/li\u003e\r\n\u003cli\u003eThe importance of excellent customer service within the hospitality industry;\u003c\/li\u003e\r\n\u003cli\u003eHow to deal with customer complaints in a calm and effective manner, in order to ensure that the customer will return in the future;\u003c\/li\u003e\r\n\u003cli\u003eKnow your drinks: a comprehensive knowledge of beverages and how to serve them;\u003c\/li\u003e\r\n\u003cli\u003eKnow your food: the importance of knowing every item on the menu, what is in each dish and the causes and effects of food allergies;\u003c\/li\u003e\r\n\u003cli\u003eRestaurant licensing laws: this covers age verification and what you can accept, in order to verify the age of customers on licensed premises;\u003c\/li\u003e\r\n\u003cli\u003eRestaurant system checklists: what checklists are needed, how to put them in place and how to monitor them, to ensure that the restaurant runs smoothly and cost-effectively;\u003c\/li\u003e\r\n\u003cli\u003eHealth and safety laws associated with a restaurant, from front-of-house to the kitchen; food safety and storage;\u003c\/li\u003e\r\n\u003cli\u003eRestaurant terminology that is commonly used in the industry.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 15\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 21\u003cbr\u003e\u003cbr\u003eModule 1 : Introduction to Front-of-House Hospitality\u003cbr\u003e\u003cbr\u003eModule 2 : The Role of Restaurant Manager\u003cbr\u003e\u003cbr\u003eModule 3 : Types of Dining Establishments, Restaurant Layouts, and Decor.\u003cbr\u003e\u003cbr\u003eModule 4 : Customer Service\u003cbr\u003e\u003cbr\u003eModule 5 : Dealing with Customer Complaints\u003cbr\u003e\u003cbr\u003eModule 6 : Know Your Drinks\u003cbr\u003e\u003cbr\u003eModule 7 : Know Your Food\u003cbr\u003e\u003cbr\u003eModule 8 : Restaurant Licensing Laws\u003cbr\u003e\u003cbr\u003eModule 9 : Building Guest Services Around Excellence\u003cbr\u003e\u003cbr\u003eModule 10 : A Restaurant System of Checklists\u003cbr\u003e\u003cbr\u003eModule 11 : The Importance of Teamwork\u003cbr\u003e\u003cbr\u003eModule 12 : Health and Safety Laws\u003cbr\u003e\u003cbr\u003eModule 13 : Health, Safety and Restaurant Management\u003cbr\u003e\u003cbr\u003eModule 14 : Dealing with Inspections\u003cbr\u003e\u003cbr\u003eModule 15 : Digital Technology and Restaurant POS Systems\u003cbr\u003e\u003cbr\u003eModule 16 : Dealing With Staff\u003cbr\u003e\u003cbr\u003eModule 17 : Planning and Pricing a Menu\u003cbr\u003e\u003cbr\u003eModule 18 : Restaurant Operations\u003cbr\u003e\u003cbr\u003eModule 19 :Upselling Strategies\u003cbr\u003e\u003cbr\u003eModule 20 : Restaurant Entertainment and Music Licensing\u003cbr\u003e\u003cbr\u003eModule 21 : Restaurant Branding, Marketing, Promotions and Decor\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854544662869,"sku":"3250","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/restaurant-management-diploma.jpg?v=1772529696","url":"https:\/\/courses.achieveuktraining.com\/products\/restaurant-hospitality-management-certification-level-2","provider":"uktraining","version":"1.0","type":"link"}