{"product_id":"rescuing-difficult-customers-certification","title":"Rescuing Difficult Customers Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eEven successful organisations will have to deal with dissatisfied customers or clients from time to time. Some of these customers will be antagonistic, often because they feel angry or upset and struggle to control their emotions. In other words, they are “difficult customers”.\u003c\/p\u003e\r\n\u003cp\u003eHandling these customers requires strong communication skills, a calm manner and a willingness to work with the customer. In this course, you will learn how to resolve tense situations and resolve complaints quickly and efficiently.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe reasons why a customer may be dissatisfied with a product or service\u003c\/li\u003e\r\n\u003cli\u003eHow to use your voice to defuse a tense situation, and how remaining calm can improve a customer’s mood\u003c\/li\u003e\r\n\u003cli\u003eWhy you should never attempt to deny responsibility\u003c\/li\u003e\r\n\u003cli\u003eWhy you should focus on the customer first, then the problem that has prompted their complaint\u003c\/li\u003e\r\n\u003cli\u003eWhy you should follow up with a customer after you have solved their problem\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 2\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Focus on the Customer\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854544597333,"sku":"3835","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/rescusing-difficult.jpg?v=1772529694","url":"https:\/\/courses.achieveuktraining.com\/products\/rescuing-difficult-customers-certification","provider":"uktraining","version":"1.0","type":"link"}