{"product_id":"meeting-and-greeting-customers-certification","title":"Meeting and Greeting Customers Certification","description":"\u003cp\u003eCustomers form an opinion of a business within a few seconds. Creating a positive first impression is pivotal to a company’s success. Even if a business sells exceptional products and services, they are unlikely to establish a good reputation if their customer service is poor.\u003c\/p\u003e\r\n\u003cp\u003eOne of the most important skills in customer service is meeting and greeting. In this course, you will learn how to project a professional air from the moment you meet a customer and how to foster a positive relationship that will encourage them to return again and again.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy knowing how to meet and greet customers is an essential business skill\u003c\/li\u003e\r\n\u003cli\u003eHow your mindset dictates the way others see you\u003c\/li\u003e\r\n\u003cli\u003eWhat to do if you are too busy to deal with a customer or visitor\u003c\/li\u003e\r\n\u003cli\u003eMistakes that will leave your customers or visitors with a negative impression of you and your business\u003c\/li\u003e\r\n\u003cli\u003eThe five basic customer needs and how to ensure that you meet them every time\u003c\/li\u003e\r\n\u003cli\u003eWhat to do if you do not have a ready answer or solution to a customer’s problem\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.25\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 3\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: How to Ensure a Positive First Impression for the Customer\u003cbr\u003e\u003cbr\u003eModule 03: Understanding Basic Customer Needs\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854536995157,"sku":"4068","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/greeting-customers-1-1024x530.jpg?v=1772529563","url":"https:\/\/courses.achieveuktraining.com\/products\/meeting-and-greeting-customers-certification","provider":"uktraining","version":"1.0","type":"link"}