{"product_id":"managing-and-improving-customer-service-process-certification","title":"Managing and Improving Customer Service Process Certification","description":"\u003cp\u003eBusiness success depends on customer satisfaction. A business may believe that it is doing well through increasing sales and profits, but its customer satisfaction statistics may tell a story of unrealised potential. If your customer satisfaction ratings are not in the higher bracket, your bottom line is not as healthy as it might be.\u003c\/p\u003e\r\n\u003cp\u003eThis course shows that customer care is an integral factor in business success and provides the teaching to help your employees effectively interact with customers, with the highest levels of service and care.\u003c\/p\u003e\r\n\u003cp\u003eBetter standards of customer care result in great customer satisfaction, which, in turn, results in customer loyalty, reputation enhancement and increased profits.\u003c\/p\u003e\r\n\u003cp\u003eThe course also covers the analysis and metrics of customer satisfaction, so it is suitable not only for team leaders and managers of customer-facing staff but also data analysts, work study staff and senior managers, who need to set or understand the customer satisfaction picture for the business.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eTeam members will cover the following topics in this course:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy good customer service is so valuable and beneficial, both for the customer and the business;\u003c\/li\u003e\r\n\u003cli\u003eHow to improve customer service, using feedback from customers in an effective way;\u003c\/li\u003e\r\n\u003cli\u003eHow to measure customer loyalty in a tangible way, so that it can be utilised to boost the business;\u003c\/li\u003e\r\n\u003cli\u003eHow to analyse and improve the current customer service processes and techniques, for the benefit of both the customers and the business;\u003c\/li\u003e\r\n\u003cli\u003eWhy the quality of customer care plays a big role in the customer’s impression and experience of the business and how to achieve a high quality service;\u003c\/li\u003e\r\n\u003cli\u003eHow to handle customer service problems effectively and with a positive resolution for everyone involved;\u003c\/li\u003e\r\n\u003cli\u003eWays in which to consistently develop and enhance the customer service process;\u003c\/li\u003e\r\n\u003cli\u003eWhy a customer care framework is dependent upon feedback and monitoring of systems and processes;\u003c\/li\u003e\r\n\u003cli\u003eWhat service level agreements are and how to develop them, so that they work for both the customer and the business.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 8\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1: Customer Care\u003cbr\u003e\u003cbr\u003eModule 2: Customer Service Practices\u003cbr\u003e\u003cbr\u003eModule 3: Customer Services Implementation\u003cbr\u003e\u003cbr\u003eModule 4: Managing Customer Relationships\u003cbr\u003e\u003cbr\u003eModule 5: Personal Development\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854535946581,"sku":"3409","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/customer-care.jpg?v=1772529544","url":"https:\/\/courses.achieveuktraining.com\/products\/managing-and-improving-customer-service-process-certification","provider":"uktraining","version":"1.0","type":"link"}