{"product_id":"learning-impressive-telephone-techniques-certification","title":"Learning Impressive Telephone Techniques Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eEven with more and more businesses setting up shop in the digital world, telephone interaction remains an integral part of the customer experience. For some businesses, a telephone call may be the only interaction that a customer has with the company or organisation.\u003c\/p\u003e\r\n\u003cp\u003eHowever short a telephone call may be, it leaves an impression. Every business hopes that its staff are professional and efficient, when answering the telephone, but not everyone has a) a good natural telephone manner or b) the skills to react quickly, as a call evolves.\u003c\/p\u003e\r\n\u003cp\u003eThis course equips staff who use the telephone to do their job with the skills to handle calls in a positive and efficient manner, in order to create a lasting impression and an excellent customer experience.\u003c\/p\u003e\r\n\u003cp\u003eThe course is suitable for anyone who will benefit from being able to strengthen their customer relationships.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eThe content of this course includes:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eHow to project a professional and courteous persona over the telephone;\u003c\/li\u003e\r\n\u003cli\u003eAn understanding of and how to use a professional telephone etiquette in a natural way;\u003c\/li\u003e\r\n\u003cli\u003eHow to form and retain a positive first impression on the telephone with different types of customers;\u003c\/li\u003e\r\n\u003cli\u003eHow to sound professional, confident and in control, while on the telephone;\u003c\/li\u003e\r\n\u003cli\u003eHandling key phrases that come up during business phone calls, so that they can be used appropriately and effectively;\u003c\/li\u003e\r\n\u003cli\u003eImproving the clarity of communication, while speaking on the telephone;\u003c\/li\u003e\r\n\u003cli\u003eBuilding and enhancing listening skills;\u003c\/li\u003e\r\n\u003cli\u003eEffectively handling difficult or angry customers, in order to bring about a positive resolution;\u003c\/li\u003e\r\n\u003cli\u003eRecognising issues over the telephone and working to effectively negotiate and resolve them, for the benefit of everyone involved;\u003c\/li\u003e\r\n\u003cli\u003eHandling telephone rage, abuse and threats in a confident and effective manner, in order to diffuse the situation and resolve the problem;\u003c\/li\u003e\r\n\u003cli\u003eGathering and applying important tools that help ease the anxiety and stress that can arise during a business phone call.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 7\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1: Creating a Professional Image\u003cbr\u003e\u003cbr\u003eModule 2: Developing Your Telephone Style\u003cbr\u003e\u003cbr\u003eModule 3: Controlling the Telephone Process\u003cbr\u003e\u003cbr\u003eModule 4: Developing Flexibility\u003cbr\u003e\u003cbr\u003eModule 5: Personal Development\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854535258453,"sku":"3481","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/telephone.jpg?v=1772529526","url":"https:\/\/courses.achieveuktraining.com\/products\/learning-impressive-telephone-techniques-certification","provider":"uktraining","version":"1.0","type":"link"}