{"product_id":"is-the-customer-always-right-certification","title":"Is the Customer Always Right Certification","description":"\u003cp\u003eWhile customers are undoubtedly the most important asset of any business, the question remains if consumers are indeed always right. Coined by Harrod Gordon in 1909, ‘the customer is always right’ is an old and widely accepted adage in the world of business. However, as crucial as customer satisfaction is and as important as customers are to business success, there are times and situations where consumers are not always right. In fact, blindly following the assumption that consumers are always right can lead to adverse implications.\u003c\/p\u003e\r\n\u003cp\u003eThe video course on ‘Is the Consumer Always Right?’ discusses and debates both sides of the coin and helps you decide on the best ways to resolve situations at work.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eThe course topics cover:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy customers are invaluable to the growth and development of your business and how to treat your customers well\u003c\/li\u003e\r\n\u003cli\u003eThe benefits of treating your customers with attention and respect and how it helps\u003c\/li\u003e\r\n\u003cli\u003eLearning to identify situations where the consumer may not always be right and how to differentiate between the legitimacy of the complaint and poor customer service\u003c\/li\u003e\r\n\u003cli\u003eHow to weigh the pros and cons of the situation and include important considerations\u003c\/li\u003e\r\n\u003cli\u003eHow blindly favouring the consumer can lower the morale of your employees\u003c\/li\u003e\r\n\u003cli\u003eUseful strategies and tips that you can use when you find that a consumer is not right\u003c\/li\u003e\r\n\u003cli\u003eHow to determine if you can resolve the situation or if you should let the consumer go\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 3\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 01: Why Customers are Crucial for Business Success\u003cbr\u003e\u003cbr\u003eModule 02: How to Treat Customers Well and How it Benefits Your Business\u003cbr\u003e\u003cbr\u003eModule 03: The Other Side (When Customers are not Always Right)\u003cbr\u003e\u003cbr\u003eModule 04: Why it’s Wrong to Say that the Customer is Always Right\u003cbr\u003e\u003cbr\u003eModule 05: How to Resolve Situations when the Customer is Not Right\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854534635861,"sku":"4112","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/is-customer-aways-right-1024x530.jpg?v=1772529511","url":"https:\/\/courses.achieveuktraining.com\/products\/is-the-customer-always-right-certification","provider":"uktraining","version":"1.0","type":"link"}