{"product_id":"identifying-and-exceeding-customer-expectations-certification","title":"Identifying and Exceeding Customer Expectations Certification","description":"\u003cp\u003eUnderstanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that.\u003c\/p\u003e\r\n\u003cp\u003eThe course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eHow to identify your unique selling point (USP) and how this ties in with customer needs\u003c\/li\u003e\r\n\u003cli\u003eHow to identify who your customers are\u003c\/li\u003e\r\n\u003cli\u003eDifferent ways of identifying and exceeding customer needs\u003c\/li\u003e\r\n\u003cli\u003eThe importance of identifying and exceeding customer needs\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 2.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 01: Introduction to Identifying and Exceeding Customer Needs\u003cbr\u003e\u003cbr\u003eModule 02: Identifying your Customers and your Target Market\u003cbr\u003e\u003cbr\u003eModule 03: Customer Needs and how to Identify them\u003cbr\u003e\u003cbr\u003eModule 04: Exceeding Customer Needs and Expectations\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854529982805,"sku":"4124","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/identifying-customer-needs.jpg?v=1772529444","url":"https:\/\/courses.achieveuktraining.com\/products\/identifying-and-exceeding-customer-expectations-certification","provider":"uktraining","version":"1.0","type":"link"}