{"product_id":"hotel-reception-certification","title":"Hotel Reception Certification","description":"\u003cp\u003eIf you own a hotel and are looking to train staff in how best to run reception, this course is definitely ideal for your business needs. It is also the perfect way in which to make sure that your brand new employees are covering every single aspect that is necessary for the frontline of your hotel business.\u003c\/p\u003e\r\n\u003cp\u003eAs a hotel receptionist, your team members have the pivotal role of taking customer requests and making them a reality, by flawlessly co-ordinating between staff and management and working as the backbone of your hotel.\u003c\/p\u003e\r\n\u003cp\u003eThis course is offered entirely online, and this allows your employees the freedom to study wherever and whenever is most convenient for them.\u003c\/p\u003e\r\n\u003cp\u003eThrough these 16 absorbing modules, any team member will quickly be able to grasp what it takes, in order to become an invaluable asset in the hospitality industry.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eWhen studying this course, your team members will learn about:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe different positions that exist in the hotel reception field and how to train for those that best suit your business’s needs;\u003c\/li\u003e\r\n\u003cli\u003eHow to take reservations and check guests in and out;\u003c\/li\u003e\r\n\u003cli\u003eThe importance of customer service and how to keep customers happy;\u003c\/li\u003e\r\n\u003cli\u003eWhy you must be aware of both verbal and non-verbal communication;\u003c\/li\u003e\r\n\u003cli\u003eTelephone etiquette and how this is central as a hotel receptionist;\u003c\/li\u003e\r\n\u003cli\u003eDealing with unhappy or angry guests and how to appease them;\u003c\/li\u003e\r\n\u003cli\u003eAll the duties for which a hotel receptionist is responsible for and the relevant skills, including technical and clerical;\u003c\/li\u003e\r\n\u003cli\u003eHow to work well with the various departments throughout your hotel;\u003c\/li\u003e\r\n\u003cli\u003eDealing with stress in the job;\u003c\/li\u003e\r\n\u003cli\u003eThe legal issues that are important to be aware of, such as the current laws and regulations that may impact your employees and customers.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 10\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 16\u003cbr\u003e\u003cbr\u003eModule 1: An Overview of Hotel Reception\u003cbr\u003e\u003cbr\u003eModule 2 : Hotel Reception Standard Procedures\u003cbr\u003e\u003cbr\u003eModule 3 : Customer Service in Hotel Reception\u003cbr\u003e\u003cbr\u003eModule 4 : Communication Skills Required for Hotel Reception\u003cbr\u003e\u003cbr\u003eModule 5 : Telephone Handling in a Hotel\u003cbr\u003e\u003cbr\u003eModule 6 : How to Handle Difficult Hotel Guests\u003cbr\u003e\u003cbr\u003eModule 7 : Administrative Skills as a Hotel Receptionist\u003cbr\u003e\u003cbr\u003eModule 8 : Computer Skills and Programs\u003cbr\u003e\u003cbr\u003eModule 9 : Brand Standards in the Hospitality World\u003cbr\u003e\u003cbr\u003eModule 10 : Being a Team Player: Working with Other Hotel Departments\u003cbr\u003e\u003cbr\u003eModule 11 : Safety and Security in the Hotel\u003cbr\u003e\u003cbr\u003eModule 12 : Sales and Marketing as a Hotel Receptionist\u003cbr\u003e\u003cbr\u003eModule 13 : Dressing the Part: Creating the Professional Look in Hospitality\u003cbr\u003e\u003cbr\u003eModule 14 : Keeping Stress Under Control on the Job\u003cbr\u003e\u003cbr\u003eModule 15: Legal Issues in Hospitality\u003cbr\u003e\u003cbr\u003eModule 16: The Future for Hotel Receptionists\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854527623509,"sku":"3303","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/hotel-reception.jpg?v=1772529416","url":"https:\/\/courses.achieveuktraining.com\/products\/hotel-reception-certification","provider":"uktraining","version":"1.0","type":"link"}