{"product_id":"hotel-management-certification-level-3","title":"Hotel Management Certification Level 3","description":"\u003cp\u003eIf you run a hotel and are looking to train existing members of your team or new starters to managerial level, this course will prove to be the perfect choice for you. From customer service to marketing, hotel management requires a specialised knowledge in a variety of fields, if someone hopes to become successful.\u003c\/p\u003e\r\n\u003cp\u003eThis interesting 23 module course will guide your staff through everything they need to know, in order to equip themselves with the knowledge they need, so that they can become skilful and effective in the hospitality and tourism industry.\u003c\/p\u003e\r\n\u003cp\u003eUpon completion of each module, learners will be tested, to ensure that they understand the concepts and ideas that they have been presented with.\u003c\/p\u003e\r\n\u003cp\u003eOnce your team members have completed the course, they will receive an accredited certificate that can either be posted or printed directly from your workplace.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eIn this course, your staff members will learn about:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe services and products that customers often expect and how to provide them at a reasonable cost;\u003c\/li\u003e\r\n\u003cli\u003eThe many available positions that will need to be staffed in an average hotel;\u003c\/li\u003e\r\n\u003cli\u003eThe differences between types of rooms and hotels and how to price them accordingly;\u003c\/li\u003e\r\n\u003cli\u003eThe reasons why your team members’ personal appearance and presentation are so important and how to look their best;\u003c\/li\u003e\r\n\u003cli\u003eCustomer service and why it’s so vital in the hospitality industry;\u003c\/li\u003e\r\n\u003cli\u003eWhy language is important as a hotel manager, especially knowledge of the English language;\u003c\/li\u003e\r\n\u003cli\u003eThe various methods of taking reservations, including by e-mail and telephone;\u003c\/li\u003e\r\n\u003cli\u003eThe best procedures, when checking guests in and out and performing wake up calls\u003c\/li\u003e\r\n\u003cli\u003eWhy the front desk manager role is key;\u003c\/li\u003e\r\n\u003cli\u003eHow to accept various forms of payment and why exchange rates are important;\u003c\/li\u003e\r\n\u003cli\u003eAn introduction to facility management and the role it plays in managing hotels;\u003c\/li\u003e\r\n\u003cli\u003eHow to market your hotel, to help drive business.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 10\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 23\u003cbr\u003e\u003cbr\u003eModule 1 : Introduction to the Industry\u003cbr\u003e\u003cbr\u003eModule 2 : Products and Services Offered in the Hospitality Industry\u003cbr\u003e\u003cbr\u003eModule 3 : About Hotels\u003cbr\u003e\u003cbr\u003eModule 4 : Personal Appearance and Skills\u003cbr\u003e\u003cbr\u003eModule 5 : The English Language \u0026amp; Your Local Knowledge\u003cbr\u003e\u003cbr\u003eModule 6 : Types of Customers and Relationships\u003cbr\u003e\u003cbr\u003eModule 7 : Taking Reservations by Phone and Email\u003cbr\u003e\u003cbr\u003eModule 8 : Welcoming Guests and Checking in and Checking Out\u003cbr\u003e\u003cbr\u003eModule 9 : The Do’s and Don’ts of Interacting with Guests\u003cbr\u003e\u003cbr\u003eModule 10 : Developing your Skills on the Telephone\u003cbr\u003e\u003cbr\u003eModule 11 : Payment Methods and Dealing with Foreign Cash\u003cbr\u003e\u003cbr\u003eModule 12 : Front Desk Management\u003cbr\u003e\u003cbr\u003eModule 13 : Housekeeping and Servicing Rooms\u003cbr\u003e\u003cbr\u003eModule 14 : Building and Facility Management\u003cbr\u003e\u003cbr\u003eModule 15: Front of House Restaurant and Bar\u003cbr\u003e\u003cbr\u003eModule 16: Dealing with Lost \u0026amp; Found and Late Checkouts\u003cbr\u003e\u003cbr\u003eModule 17: Hotel Terminology\u003cbr\u003e\u003cbr\u003eModule 18: Career Progression\u003cbr\u003e\u003cbr\u003eModule 19: Leadership Qualities and Engaging with Staff\u003cbr\u003e\u003cbr\u003eModule 20: The Key to Paperwork\u003cbr\u003e\u003cbr\u003eModule 21: Dealing with Emergencies\u003cbr\u003e\u003cbr\u003eModule 22: Dealing with Costs\u003cbr\u003e\u003cbr\u003eModule 23: Marketing your Hotel\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52862639538517,"sku":"3248","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/hotel-diploma.jpg?v=1772531520","url":"https:\/\/courses.achieveuktraining.com\/products\/hotel-management-certification-level-3","provider":"uktraining","version":"1.0","type":"link"}