{"product_id":"face-to-face-customer-service-certification","title":"Face to Face Customer Service Certification","description":"\u003cp\u003eTelephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.\u003c\/p\u003e\r\n\u003cp\u003eIn this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy you must strive to create a positive first impression and how to listen to a customer so that they feel heard.\u003c\/li\u003e\r\n\u003cli\u003eWhy you must be sensitive to a customer’s needs and how you can deepen your understanding of their situation.\u003c\/li\u003e\r\n\u003cli\u003eHow to use your body language to convey authority and assertiveness.\u003c\/li\u003e\r\n\u003cli\u003eHow your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eExplore or \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of online training courses.\u003c\/a\u003e\n\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.25\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 2\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Using Body Language\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854523560277,"sku":"3884","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/face-to-face.jpg?v=1772529358","url":"https:\/\/courses.achieveuktraining.com\/products\/face-to-face-customer-service-certification","provider":"uktraining","version":"1.0","type":"link"}