{"product_id":"electronic-customer-service-certification","title":"Electronic Customer Service Certification","description":"\u003cp\u003eTraditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.\u003c\/p\u003e\r\n\u003cp\u003eEffective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy electronic customer service is now the norm in modern businesses\u003c\/li\u003e\r\n\u003cli\u003eWhy electronic customer service comes with advantages and disadvantages\u003c\/li\u003e\r\n\u003cli\u003eHow to send appropriate online messages that positively engage customers and solve their problems\u003c\/li\u003e\r\n\u003cli\u003eHow to show courtesy online and strike the right tone in both your emails and on your website\u003c\/li\u003e\r\n\u003cli\u003eThe principles of good customer service and how these translate to an electronic environment\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 3\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Effective Customer Service\u003cbr\u003e\u003cbr\u003eModule 03: Tips and Tricks for Effective Customer Care\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854521987413,"sku":"3844","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/electronic-customer-service.jpg?v=1772529328","url":"https:\/\/courses.achieveuktraining.com\/products\/electronic-customer-service-certification","provider":"uktraining","version":"1.0","type":"link"}