{"product_id":"dealing-with-customer-complaints-certification","title":"Dealing with Customer Complaints Certification","description":"\u003cp\u003eEvery business – even the biggest and most successful – has to deal with customer complaints. The business that is able to effectively manage complaints keeps customers happy and builds strong customer relationships.\u003c\/p\u003e\r\n\u003cp\u003eThis course equips employees with the knowledge and skills that are necessary, in order to increase customer loyalty, by way of an effective complaints handling process. It provides the skills for the employee to recognise the mistake that has been made and decide on the best way in which to rectify it, to the customer’s satisfaction.\u003c\/p\u003e\r\n\u003cp\u003eThe course is particularly useful as training for customer-facing staff but also for other employees, who may have duties that are related to complaint resolution.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat is covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eThroughout this course, team members can expect to cover the following topics:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe definition of a complaint, so that complaints can be recognised immediately;\u003c\/li\u003e\r\n\u003cli\u003eThe best ways in which to receive complaints, to enable them to be effectively resolved;\u003c\/li\u003e\r\n\u003cli\u003eEffective methods to manage complaints in a variety of ways, in order to meet the needs of everyone who is involved;\u003c\/li\u003e\r\n\u003cli\u003eThe damage that can be caused by complaints and how to minimise it;\u003c\/li\u003e\r\n\u003cli\u003eThe process of effective complaint management, so the complaints do not impact business efficiency and productivity;\u003c\/li\u003e\r\n\u003cli\u003eDispute resolution tactics and techniques and how to use and apply them in the workplace;\u003c\/li\u003e\r\n\u003cli\u003eActive listening and effective communication skills that can be used in complaint resolution;\u003c\/li\u003e\r\n\u003cli\u003eAn understanding of the customer’s emotional and psychological needs, as they relate to the complaint and its resolution;\u003c\/li\u003e\r\n\u003cli\u003eHow to diffuse a difficult situation of any type;\u003c\/li\u003e\r\n\u003cli\u003eWhat the future holds in terms of customer service and how it deals with complaints;\u003c\/li\u003e\r\n\u003cli\u003eHow to create an action plan that works, when it comes to receiving and dealing with complaints.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\n\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 8\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1 : Anatomy of a Complaint\u003cbr\u003e\u003cbr\u003eModule 2 : Controlling Complaints\u003cbr\u003e\u003cbr\u003eModule 3 : Psychological Considerations\u003cbr\u003e\u003cbr\u003eModule 4 : Recognising Severity\u003cbr\u003e\u003cbr\u003eModule 5 : Complaints Process and Analytics\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52862635213141,"sku":"3401","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/customer-complaints.jpg?v=1772531443","url":"https:\/\/courses.achieveuktraining.com\/products\/dealing-with-customer-complaints-certification","provider":"uktraining","version":"1.0","type":"link"}