{"product_id":"complaints-handling-certification","title":"Complaints Handling Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eIt is a popular idea that bad news spreads faster than good news. When a customer encounters a bad service, such a person is most likely to tell ten other people about their bad experiences. Hence, the need for proper complaints handling as a recovery process. Proper complaints handling allows for a second chance to put things right for your customers.\u003c\/p\u003e\r\n\u003cp\u003eIn most cases, the customer is key, and losing one could result in you losing many more. You are expected to carefully listen to the customer, admit your faults, accept responsibility, apologise to them and try to resolve their issues. However, whatever is done to resolve such issues should be acceptable within your company guidelines and policies. It is imperative to see complaints as opportunities, in order to make customers feel better about your products and services and also generate repeat business. Another thing to note is that, when complaints are not handled properly, it could make or break your business. In order to avoid this, this course will guide you towards better complaints handling procedures.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn about:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy complaint handling is good for business\u003c\/li\u003e\r\n\u003cli\u003eThe effects of complaint handling on customer satisfaction\u003c\/li\u003e\r\n\u003cli\u003eHow to effectively handle customer complaints\u003c\/li\u003e\r\n\u003cli\u003eThe importance of proper complaints handling\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses\u003c\/a\u003e.\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eComplaints Handling\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854518055253,"sku":"4276","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/complaints-handling.png?v=1772529245","url":"https:\/\/courses.achieveuktraining.com\/products\/complaints-handling-certification","provider":"uktraining","version":"1.0","type":"link"}