{"product_id":"achieving-sales-on-the-telephone-certification","title":"Achieving Sales on the Telephone Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eThis detailed and interesting course is ideal for any employees in your organisation who work in a telesales role and are looking to expand their knowledge in the area or take the next step in their career.\u003c\/p\u003e\r\n\u003cp\u003ePacked with comprehensive information and practical tips and tools, the Achieving Sales on the Telephone Certification is perfectly structured, in order to give learners maximum flexibility to study at their own pace.\u003c\/p\u003e\r\n\u003cp\u003eUpon completion of the Certificate, your team members will have developed the tools that they need, in order to succeed in telesales and drive sales and customer satisfaction for your business.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eBoth the learner and your business will benefit from skills in the following areas:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhat telesales is, what makes the difference between successful and ineffective telesales and the personal attributes and skills that you need, in order to be effective, when selling over the phone;\u003c\/li\u003e\r\n\u003cli\u003eGuidance on customer needs and requirements, what their motivations are, when making purchasing decisions, and how to capitalise on this, in order to achieve sales success;\u003c\/li\u003e\r\n\u003cli\u003eThe importance of communication skills and how to use such skills with customers, including creating your own personal communication style;\u003c\/li\u003e\r\n\u003cli\u003eWhat neuro-linguistic programming is and how it can support the telesales profession;\u003c\/li\u003e\r\n\u003cli\u003eThe importance of having a solid knowledge of the products and services that are being sold, when working in a telesales role;\u003c\/li\u003e\r\n\u003cli\u003eWays in which to build a good rapport with customers and tips on overcoming customer concerns and complaints, in order to create trust and gain repeat business;\u003c\/li\u003e\r\n\u003cli\u003eTips on how to effectively close a sale and keep the customer coming back to your business.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 6\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 2 : What Makes People Buy?\u003cbr\u003e\u003cbr\u003eModule 3 : Call Scripts and Individual style\u003cbr\u003e\u003cbr\u003eModule 4 : Your Product or Service and Business\u003cbr\u003e\u003cbr\u003eModule 5 : Closing the Sale\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854514155861,"sku":"3313","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/telephone-sales.jpg?v=1772529154","url":"https:\/\/courses.achieveuktraining.com\/products\/achieving-sales-on-the-telephone-certification","provider":"uktraining","version":"1.0","type":"link"}