{"title":"Sales \u0026 Customer Service","description":"","products":[{"product_id":"achieving-sales-on-the-telephone-certification","title":"Achieving Sales on the Telephone Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eThis detailed and interesting course is ideal for any employees in your organisation who work in a telesales role and are looking to expand their knowledge in the area or take the next step in their career.\u003c\/p\u003e\r\n\u003cp\u003ePacked with comprehensive information and practical tips and tools, the Achieving Sales on the Telephone Certification is perfectly structured, in order to give learners maximum flexibility to study at their own pace.\u003c\/p\u003e\r\n\u003cp\u003eUpon completion of the Certificate, your team members will have developed the tools that they need, in order to succeed in telesales and drive sales and customer satisfaction for your business.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eBoth the learner and your business will benefit from skills in the following areas:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhat telesales is, what makes the difference between successful and ineffective telesales and the personal attributes and skills that you need, in order to be effective, when selling over the phone;\u003c\/li\u003e\r\n\u003cli\u003eGuidance on customer needs and requirements, what their motivations are, when making purchasing decisions, and how to capitalise on this, in order to achieve sales success;\u003c\/li\u003e\r\n\u003cli\u003eThe importance of communication skills and how to use such skills with customers, including creating your own personal communication style;\u003c\/li\u003e\r\n\u003cli\u003eWhat neuro-linguistic programming is and how it can support the telesales profession;\u003c\/li\u003e\r\n\u003cli\u003eThe importance of having a solid knowledge of the products and services that are being sold, when working in a telesales role;\u003c\/li\u003e\r\n\u003cli\u003eWays in which to build a good rapport with customers and tips on overcoming customer concerns and complaints, in order to create trust and gain repeat business;\u003c\/li\u003e\r\n\u003cli\u003eTips on how to effectively close a sale and keep the customer coming back to your business.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 6\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 2 : What Makes People Buy?\u003cbr\u003e\u003cbr\u003eModule 3 : Call Scripts and Individual style\u003cbr\u003e\u003cbr\u003eModule 4 : Your Product or Service and Business\u003cbr\u003e\u003cbr\u003eModule 5 : Closing the Sale\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854514155861,"sku":"3313","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/telephone-sales.jpg?v=1772529154"},{"product_id":"body-language-as-a-sales-tool-certification","title":"Body Language as a Sales Tool Certification","description":"\u003cp\u003eLearning how to use body language as a sales tool is absolutely essential to anybody in the world of sales – whether you’re an aspirant salesperson or a seasoned veteran, you will be able to harness one of the most powerful sales tools available.\u003c\/p\u003e\r\n\u003cp\u003eThis course provides a comprehensive guide to body language as a sales tool, including making the best first impression and the do’s and don’ts for effective body language techniques.\u003c\/p\u003e\r\n\u003cp\u003eFrom essential body language tips for group presentations, to the science of using your gestures as a sales tool in direct sales pitches, this course covers everything you need to know about body language as an effective sales tool!\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eHow to use body language to make the best first impression\u003c\/li\u003e\r\n\u003cli\u003eThe do’s and don’ts for effective sales body language techniques\u003c\/li\u003e\r\n\u003cli\u003eHow to effectively use body language during group sales presentations\u003c\/li\u003e\r\n\u003cli\u003eThe science of persuasive body language in direct sales pitches\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eModule 01: Body Language as a Sales Tool\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854515564885,"sku":"4246","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/Body-language.png?v=1772529186"},{"product_id":"call-centre-skills-certification","title":"Call Centre 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candidates have what it takes to perform their job\u003c\/li\u003e\r\n\u003cli\u003eHow to further your call centre career by improving your knowledge and personal traits\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eCall Centre Skills\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854516449621,"sku":"4278","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/call-centre.png?v=1772529207"},{"product_id":"closing-techniques-certification","title":"Closing 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some of the most common barriers to sales and how to effectively convince customers to change their negative reactions into positive ones;\u003c\/li\u003e\r\n\u003cli\u003eCreating and delivering sales pitches, including understanding different audiences and effectively communicating with them;\u003c\/li\u003e\r\n\u003cli\u003eHow to build rapport, credibility and trust with potential customers and overcome their objections, including the most common sales barriers and how to get around them;\u003c\/li\u003e\r\n\u003cli\u003eThe importance of cross-selling and how to effectively do it, in order to maximise sales for the organisation;\u003c\/li\u003e\r\n\u003cli\u003eOvercoming misunderstandings or issues when selling and how to emphasise the benefits of the products and services in the most effective manner and exceed customer expectations;\u003c\/li\u003e\r\n\u003cli\u003eAn examination of the psychology of buying, to give your employees an insight into a customer’s thought process, 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Although there are now strict regulations governing how and when salespeople can use cold calling, it can still be used to good effect.\u003c\/p\u003e\r\n\u003cp\u003eHowever, successful cold calling demands a specific set of skills. Objections are the norm rather than the rule and it is easy to become disheartened. 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We may hop from job to job (or relationship to relationship), because we are fearful of the unknown. Some people are forever terrified of commitment, which makes them inconsistent throughout their lives. This can cause them to look undependable and untrustworthy to others around them. Consistency is the key to making sure that those around you know that you can be trusted and that you care about them.\u003c\/p\u003e\r\n\u003cp\u003eThis course gives you an overview of consistency, why it is important and how commitment is needed to be more consistent. It fully explains what the definitions are for commitment and consistency, why you should be consistent and touches on how to be consistent. The course also gives examples of people who are consistent and committed – you can easily determine how the two are similar and how they work together to make you a better, more respectable person. Finally, the course covers the traits needed to be consistent and committed, some of which overlap. That way, you can see where you stand and can determine how to change so that you have all of those traits (and others) based on your desire to be more consistent in life.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe definition of commitment and consistency\u003c\/li\u003e\r\n\u003cli\u003eHow to understand the differences and similarities between the two\u003c\/li\u003e\r\n\u003cli\u003eHow to be consistent daily and why you need commitment to do so\u003c\/li\u003e\r\n\u003cli\u003eThe traits of being consistent and committed\u003c\/li\u003e\r\n\u003cli\u003eHow to become more consistent\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eCommitment to Consistency\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854517858645,"sku":"3796","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/Consistency.png?v=1772529239"},{"product_id":"complaints-handling-certification","title":"Complaints Handling Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eIt is a popular idea that bad news spreads faster than good news. 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In order to avoid this, this course will guide you towards better complaints handling procedures.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn about:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy complaint handling is good for business\u003c\/li\u003e\r\n\u003cli\u003eThe effects of complaint handling on customer satisfaction\u003c\/li\u003e\r\n\u003cli\u003eHow to effectively handle customer complaints\u003c\/li\u003e\r\n\u003cli\u003eThe importance of proper complaints handling\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses\u003c\/a\u003e.\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eComplaints Handling\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854518055253,"sku":"4276","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/complaints-handling.png?v=1772529245"},{"product_id":"connecting-with-customers-certification","title":"Connecting with Customers Certification","description":"\u003cp\u003eConnecting with customers is one of the most vital elements to the success of any business. 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As a result, businesses are seeking new strategies and shifting sales models: pushing for streamlined internal sales processes which require significant changes to roles, skills, technology and organisational structure.\u003c\/p\u003e\r\n\u003cp\u003eBusinesses, and individuals, that learn to thrive in this rapidly changing and dynamic environment can grasp the huge opportunity to dynamically respond to changing customer requirements. Customer centric and internally aligned sales and service models lead the way for a new approach to selling, which genuinely supports customers to purchase products aligned to their needs – increasing trust, loyalty and revenue.\u003c\/p\u003e\r\n\u003cp\u003eThis course has been designed for sales staff at all levels to help you understand, respond and thrive under modern and dynamic sales models. The course covers key concepts vital to understanding and implementing processes which drive competitor advantage and increase market share. The information presented is supported by practical examples, templates and opportunities to develop and practice the skills, aptitudes and concepts needed to successfully sell to today’s savvy consumer in saturated global markets.\u003c\/p\u003e\r\n\u003cp\u003eThe skills, tools and knowledge contained in this course will take you through the essential knowledge, psychology, practical steps and personal development needed to optimise your sales opportunities and convert leads into sales. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat You Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eHow sales and service roles have changed and the immense opportunities this presents\u003c\/li\u003e\r\n\u003cli\u003eHow to support and manage internet savvy and highly informed modern consumers\u003c\/li\u003e\r\n\u003cli\u003eWhy sales people need to reframe products and services as solutions to customer problems\u003c\/li\u003e\r\n\u003cli\u003eHow to use effective questioning to qualify leads and gather vital information about needs\u003c\/li\u003e\r\n\u003cli\u003eHow to direct the buying journey and successfully input at each stage\u003c\/li\u003e\r\n\u003cli\u003eSimple techniques for resolving objections and ensuring the prospect is ready to close\u003c\/li\u003e\r\n\u003cli\u003eHow and why gaining trust is so vital under the influence of social media\u003c\/li\u003e\r\n\u003cli\u003eThe concepts of lead scoring and how it is used to optimise effort and maximise profitability\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 9\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1: How Service Roles have Changed\u003cbr\u003e\u003cbr\u003eModule 2: Opportunity Spotting\u003cbr\u003e\u003cbr\u003eModule 3: Customer Relations that Convert\u003cbr\u003e\u003cbr\u003eModule 4: Converting Opportunities into Sales\u003cbr\u003e\u003cbr\u003eModule 5: Personal Development\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854518677845,"sku":"3527","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/converting-leads-to-sales-course.jpg?v=1772529262"},{"product_id":"electronic-customer-service-certification","title":"Electronic Customer Service Certification","description":"\u003cp\u003eTraditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.\u003c\/p\u003e\r\n\u003cp\u003eEffective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy electronic customer service is now the norm in modern businesses\u003c\/li\u003e\r\n\u003cli\u003eWhy electronic customer service comes with advantages and disadvantages\u003c\/li\u003e\r\n\u003cli\u003eHow to send appropriate online messages that positively engage customers and solve their problems\u003c\/li\u003e\r\n\u003cli\u003eHow to show courtesy online and strike the right tone in both your emails and on your website\u003c\/li\u003e\r\n\u003cli\u003eThe principles of good customer service and how these translate to an electronic environment\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 3\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Effective Customer Service\u003cbr\u003e\u003cbr\u003eModule 03: Tips and Tricks for Effective Customer Care\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854521987413,"sku":"3844","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/electronic-customer-service.jpg?v=1772529328"},{"product_id":"face-to-face-customer-service-certification","title":"Face to Face Customer Service Certification","description":"\u003cp\u003eTelephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.\u003c\/p\u003e\r\n\u003cp\u003eIn this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy you must strive to create a positive first impression and how to listen to a customer so that they feel heard.\u003c\/li\u003e\r\n\u003cli\u003eWhy you must be sensitive to a customer’s needs and how you can deepen your understanding of their situation.\u003c\/li\u003e\r\n\u003cli\u003eHow to use your body language to convey authority and assertiveness.\u003c\/li\u003e\r\n\u003cli\u003eHow your smile, voice, gestures and handshake can all be used to good effect when meeting someone for the first time.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eExplore or \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of online training courses.\u003c\/a\u003e\n\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.25\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 2\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Using Body Language\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854523560277,"sku":"3884","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/face-to-face.jpg?v=1772529358"},{"product_id":"fitting-room-advice-certification","title":"Fitting Room Advice Certification","description":"\u003cp\u003eStore customers try on clothes before deciding to purchase them. Therefore, retailers’ fitting room settings should be inviting for customers.\u003c\/p\u003e\r\n\u003cp\u003eThis increases the chances of a customer using a changing room and making a purchase. Using fitting rooms can be enjoyable and efficient for customers and profitable for stores.\u003c\/p\u003e\r\n\u003cp\u003eAs a result, the stores enjoy customer loyalty. Customers use changing rooms more when they see that a brand is dedicated to meeting their needs though exceptional fitting room experiences.\u003c\/p\u003e\r\n\u003cp\u003eThis course has been designed to provide fitting room advice for retailers. It covers four modules on designing fitting rooms and how to improve customer experience and increase retail sales.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat You Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhat makes fitting rooms customer friendly\u003c\/li\u003e\r\n\u003cli\u003eThe importance of designing fitting rooms\u003c\/li\u003e\r\n\u003cli\u003eHow to improve shoppers’ fitting experience\u003c\/li\u003e\r\n\u003cli\u003eThe top benefits of locking fitting rooms\u003c\/li\u003e\r\n\u003cli\u003eThe role of employees in fitting rooms to improve customer experience and increase sales.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 2.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 01: The Importance of Designing Fitting Rooms \u0026amp; How to Improve Shoppers´ Fitting Room Experience\u003cbr\u003e\u003cbr\u003eModule 02: Design Fitting Rooms for Increased Comfort, Customer Experience and Retail Sales\u003cbr\u003e\u003cbr\u003eModule 03: The Role of Employees in Fitting Rooms to Improve Customer Experience and Increase Retail Sales\u003cbr\u003e\u003cbr\u003eModule 04: Fitting Room Door or Curtains\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854524248405,"sku":"3543","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/Fitting-Room.png?v=1772529371"},{"product_id":"gaining-customer-testimonials-certification","title":"Gaining Customer Testimonials Certification","description":"\u003cp\u003eCustomer testimonials are an effective way in which to inspire trust in prospective clients, overcome doubts that they may have regarding your product or service and improve your company’s reputation.\u003c\/p\u003e\r\n\u003cp\u003eHowever, obtaining strong testimonials requires good timing, a basic understanding of consumer psychology and an understanding of how a testimonial should be structured.\u003c\/p\u003e\r\n\u003cp\u003eThis course will teach you how to get clear, persuasive testimonials from satisfied customers.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy customer testimonials should play a key role in your marketing and advertising strategy and the components of a strong testimonial\u003c\/li\u003e\r\n\u003cli\u003eWhen to ask a satisfied customer for a testimonial\u003c\/li\u003e\r\n\u003cli\u003eHow to use structured e-mails, surveys and feedback forms in order to help you compile a great testimonial\u003c\/li\u003e\r\n\u003cli\u003eHow to solicit feedback without breaking the law or misrepresenting your product\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 3\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 01: What Does a Good Testimonial Look Like?\u003cbr\u003e\u003cbr\u003eModule 02: When and How to Ask for Testimonials\u003cbr\u003e\u003cbr\u003eModule 03: How to Use Email Templates and Surveys to Obtain Testimonials\u003cbr\u003e\u003cbr\u003eModule 04: Complying with the Law when Obtaining Testimonials\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854525329749,"sku":"4052","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/customer-testimonials-1-1024x530.jpg?v=1772529388"},{"product_id":"how-to-close-more-sales-certification","title":"How to Close More Sales Certification","description":"\u003cp\u003eTo make a sale, you need to build a rapport with a prospect, using the right techniques that will enable you to understand their problem and offer them an attractive solution.\u003c\/p\u003e\r\n\u003cp\u003eHowever, this is no easy task and you can expect to encounter objections along the way. This course will provide you with an overview of the most common methods employed by salespeople to seal the deal.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy you need to know your product and service inside out\u003c\/li\u003e\r\n\u003cli\u003eWhy you need to fully understand your prospect’s situation and problem\u003c\/li\u003e\r\n\u003cli\u003eHow to handle objections\u003c\/li\u003e\r\n\u003cli\u003eHow to use traditional sales techniques without appearing pushy or aggressive\u003c\/li\u003e\r\n\u003cli\u003eHow to use subtle methods that encourage a prospect to buy\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eModule 01: How to Close More Sales\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854528082261,"sku":"4024","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/close-more-sales-1024x530.jpg?v=1772529422"},{"product_id":"identifying-and-exceeding-customer-expectations-certification","title":"Identifying and Exceeding Customer Expectations Certification","description":"\u003cp\u003eUnderstanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that.\u003c\/p\u003e\r\n\u003cp\u003eThe course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eHow to identify your unique selling point (USP) and how this ties in with customer needs\u003c\/li\u003e\r\n\u003cli\u003eHow to identify who your customers are\u003c\/li\u003e\r\n\u003cli\u003eDifferent ways of identifying and exceeding customer needs\u003c\/li\u003e\r\n\u003cli\u003eThe importance of identifying and exceeding customer needs\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 2.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 01: Introduction to Identifying and Exceeding Customer Needs\u003cbr\u003e\u003cbr\u003eModule 02: Identifying your Customers and your Target Market\u003cbr\u003e\u003cbr\u003eModule 03: Customer Needs and how to Identify them\u003cbr\u003e\u003cbr\u003eModule 04: Exceeding Customer Needs and Expectations\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854529982805,"sku":"4124","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/identifying-customer-needs.jpg?v=1772529444"},{"product_id":"is-the-customer-always-right-certification","title":"Is the Customer Always Right Certification","description":"\u003cp\u003eWhile customers are undoubtedly the most important asset of any business, the question remains if consumers are indeed always right. Coined by Harrod Gordon in 1909, ‘the customer is always right’ is an old and widely accepted adage in the world of business. However, as crucial as customer satisfaction is and as important as customers are to business success, there are times and situations where consumers are not always right. In fact, blindly following the assumption that consumers are always right can lead to adverse implications.\u003c\/p\u003e\r\n\u003cp\u003eThe video course on ‘Is the Consumer Always Right?’ discusses and debates both sides of the coin and helps you decide on the best ways to resolve situations at work.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eThe course topics cover:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy customers are invaluable to the growth and development of your business and how to treat your customers well\u003c\/li\u003e\r\n\u003cli\u003eThe benefits of treating your customers with attention and respect and how it helps\u003c\/li\u003e\r\n\u003cli\u003eLearning to identify situations where the consumer may not always be right and how to differentiate between the legitimacy of the complaint and poor customer service\u003c\/li\u003e\r\n\u003cli\u003eHow to weigh the pros and cons of the situation and include important considerations\u003c\/li\u003e\r\n\u003cli\u003eHow blindly favouring the consumer can lower the morale of your employees\u003c\/li\u003e\r\n\u003cli\u003eUseful strategies and tips that you can use when you find that a consumer is not right\u003c\/li\u003e\r\n\u003cli\u003eHow to determine if you can resolve the situation or if you should let the consumer go\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 3\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 01: Why Customers are Crucial for Business Success\u003cbr\u003e\u003cbr\u003eModule 02: How to Treat Customers Well and How it Benefits Your Business\u003cbr\u003e\u003cbr\u003eModule 03: The Other Side (When Customers are not Always Right)\u003cbr\u003e\u003cbr\u003eModule 04: Why it’s Wrong to Say that the Customer is Always Right\u003cbr\u003e\u003cbr\u003eModule 05: How to Resolve Situations when the Customer is Not Right\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854534635861,"sku":"4112","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/is-customer-aways-right-1024x530.jpg?v=1772529511"},{"product_id":"learning-impressive-telephone-techniques-certification","title":"Learning Impressive Telephone Techniques Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eEven with more and more businesses setting up shop in the digital world, telephone interaction remains an integral part of the customer experience. For some businesses, a telephone call may be the only interaction that a customer has with the company or organisation.\u003c\/p\u003e\r\n\u003cp\u003eHowever short a telephone call may be, it leaves an impression. Every business hopes that its staff are professional and efficient, when answering the telephone, but not everyone has a) a good natural telephone manner or b) the skills to react quickly, as a call evolves.\u003c\/p\u003e\r\n\u003cp\u003eThis course equips staff who use the telephone to do their job with the skills to handle calls in a positive and efficient manner, in order to create a lasting impression and an excellent customer experience.\u003c\/p\u003e\r\n\u003cp\u003eThe course is suitable for anyone who will benefit from being able to strengthen their customer relationships.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eThe content of this course includes:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eHow to project a professional and courteous persona over the telephone;\u003c\/li\u003e\r\n\u003cli\u003eAn understanding of and how to use a professional telephone etiquette in a natural way;\u003c\/li\u003e\r\n\u003cli\u003eHow to form and retain a positive first impression on the telephone with different types of customers;\u003c\/li\u003e\r\n\u003cli\u003eHow to sound professional, confident and in control, while on the telephone;\u003c\/li\u003e\r\n\u003cli\u003eHandling key phrases that come up during business phone calls, so that they can be used appropriately and effectively;\u003c\/li\u003e\r\n\u003cli\u003eImproving the clarity of communication, while speaking on the telephone;\u003c\/li\u003e\r\n\u003cli\u003eBuilding and enhancing listening skills;\u003c\/li\u003e\r\n\u003cli\u003eEffectively handling difficult or angry customers, in order to bring about a positive resolution;\u003c\/li\u003e\r\n\u003cli\u003eRecognising issues over the telephone and working to effectively negotiate and resolve them, for the benefit of everyone involved;\u003c\/li\u003e\r\n\u003cli\u003eHandling telephone rage, abuse and threats in a confident and effective manner, in order to diffuse the situation and resolve the problem;\u003c\/li\u003e\r\n\u003cli\u003eGathering and applying important tools that help ease the anxiety and stress that can arise during a business phone call.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 7\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1: Creating a Professional Image\u003cbr\u003e\u003cbr\u003eModule 2: Developing Your Telephone Style\u003cbr\u003e\u003cbr\u003eModule 3: Controlling the Telephone Process\u003cbr\u003e\u003cbr\u003eModule 4: Developing Flexibility\u003cbr\u003e\u003cbr\u003eModule 5: Personal Development\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854535258453,"sku":"3481","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/telephone.jpg?v=1772529526"},{"product_id":"making-your-sales-pitch-certification","title":"Making Your Sales Pitch Certification","description":"\u003cp\u003eTo persuade a prospective client to make a purchase, you need to make a convincing sales pitch. Your success will depend on your ability to understand your customer’s needs, communicate your message and appear confident at all times.\u003c\/p\u003e\r\n\u003cp\u003eThis course will teach you how to put together a compelling pitch that will help you build a strong rapport with a prospect and close the deal. It takes you step-by-step through the planning process so you can feel confident when making a pitch.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy it’s normal to feel anxious prior to making a sales pitch and the five steps you should take to ensure you are well-prepared\u003c\/li\u003e\r\n\u003cli\u003eHow to speak and stand in a way that conveys quiet confidence and authority\u003c\/li\u003e\r\n\u003cli\u003eWhat to do if you make a mistake during your sales pitch\u003c\/li\u003e\r\n\u003cli\u003eThe five most common mistakes people make when giving a sales pitch and how to overcome them\u003c\/li\u003e\r\n\u003cli\u003eWhy it is important to get feedback on your pitch and why it’s a good idea to watch other people make sales pitches\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 01: Preparing for Your Pitch\u003cbr\u003e\u003cbr\u003eModule 02: How to Perfectly Deliver Your Pitch\u003cbr\u003e\u003cbr\u003eModule 03: The Pitfalls that You Must Avoid\u003cbr\u003e\u003cbr\u003eModule 04: How Can You Improve Your Pitch?\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854535881045,"sku":"4122","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/making-sales-pitch.jpg?v=1772529543"},{"product_id":"managing-a-sales-team-certification","title":"Managing a Sales Team Certification","description":"\u003cp\u003eAll effective sales teams are headed by competent leaders who know how to get the most from their staff. If you lead a sales team, you need to understand your key responsibilities, how to motivate your team, how to troubleshoot common problems and how to streamline the sales process.\u003c\/p\u003e\r\n\u003cp\u003eIn this course, you will learn about the role of a sales manager and how you can make your team more efficient. You will discover the personal qualities you need as a manager and practical tips you can use on a daily basis to build a cohesive, successful sales department.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe typical structure of a sales team and who you will report to as a manager\u003c\/li\u003e\r\n\u003cli\u003eThe primary responsibilities of a sales team manager\u003c\/li\u003e\r\n\u003cli\u003eThe seven personal characteristics of successful sales team managers\u003c\/li\u003e\r\n\u003cli\u003eThe 11 things good sales team managers do on a day-to-day basis to improve their teams’ performance\u003c\/li\u003e\r\n\u003cli\u003eThe importance of listening skills and empathy in overcoming problems\u003c\/li\u003e\r\n\u003cli\u003eHow to motivate your team and improve their efficiency\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 4\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Personal Characteristics\u003cbr\u003e\u003cbr\u003eModule 03: How to Run a Sales Team\u003cbr\u003e\u003cbr\u003eModule 04: Issues that Can Occur When Dealing with a Sales Team\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854535913813,"sku":"4136","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/managing-sales-team.jpg?v=1772529544"},{"product_id":"managing-and-improving-customer-service-process-certification","title":"Managing and Improving Customer Service Process Certification","description":"\u003cp\u003eBusiness success depends on customer satisfaction. A business may believe that it is doing well through increasing sales and profits, but its customer satisfaction statistics may tell a story of unrealised potential. If your customer satisfaction ratings are not in the higher bracket, your bottom line is not as healthy as it might be.\u003c\/p\u003e\r\n\u003cp\u003eThis course shows that customer care is an integral factor in business success and provides the teaching to help your employees effectively interact with customers, with the highest levels of service and care.\u003c\/p\u003e\r\n\u003cp\u003eBetter standards of customer care result in great customer satisfaction, which, in turn, results in customer loyalty, reputation enhancement and increased profits.\u003c\/p\u003e\r\n\u003cp\u003eThe course also covers the analysis and metrics of customer satisfaction, so it is suitable not only for team leaders and managers of customer-facing staff but also data analysts, work study staff and senior managers, who need to set or understand the customer satisfaction picture for the business.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eTeam members will cover the following topics in this course:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy good customer service is so valuable and beneficial, both for the customer and the business;\u003c\/li\u003e\r\n\u003cli\u003eHow to improve customer service, using feedback from customers in an effective way;\u003c\/li\u003e\r\n\u003cli\u003eHow to measure customer loyalty in a tangible way, so that it can be utilised to boost the business;\u003c\/li\u003e\r\n\u003cli\u003eHow to analyse and improve the current customer service processes and techniques, for the benefit of both the customers and the business;\u003c\/li\u003e\r\n\u003cli\u003eWhy the quality of customer care plays a big role in the customer’s impression and experience of the business and how to achieve a high quality service;\u003c\/li\u003e\r\n\u003cli\u003eHow to handle customer service problems effectively and with a positive resolution for everyone involved;\u003c\/li\u003e\r\n\u003cli\u003eWays in which to consistently develop and enhance the customer service process;\u003c\/li\u003e\r\n\u003cli\u003eWhy a customer care framework is dependent upon feedback and monitoring of systems and processes;\u003c\/li\u003e\r\n\u003cli\u003eWhat service level agreements are and how to develop them, so that they work for both the customer and the business.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 8\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1: Customer Care\u003cbr\u003e\u003cbr\u003eModule 2: Customer Service Practices\u003cbr\u003e\u003cbr\u003eModule 3: Customer Services Implementation\u003cbr\u003e\u003cbr\u003eModule 4: Managing Customer Relationships\u003cbr\u003e\u003cbr\u003eModule 5: Personal Development\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854535946581,"sku":"3409","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/customer-care.jpg?v=1772529544"},{"product_id":"meeting-and-greeting-customers-certification","title":"Meeting and Greeting Customers Certification","description":"\u003cp\u003eCustomers form an opinion of a business within a few seconds. Creating a positive first impression is pivotal to a company’s success. Even if a business sells exceptional products and services, they are unlikely to establish a good reputation if their customer service is poor.\u003c\/p\u003e\r\n\u003cp\u003eOne of the most important skills in customer service is meeting and greeting. In this course, you will learn how to project a professional air from the moment you meet a customer and how to foster a positive relationship that will encourage them to return again and again.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eWhy knowing how to meet and greet customers is an essential business skill\u003c\/li\u003e\r\n\u003cli\u003eHow your mindset dictates the way others see you\u003c\/li\u003e\r\n\u003cli\u003eWhat to do if you are too busy to deal with a customer or visitor\u003c\/li\u003e\r\n\u003cli\u003eMistakes that will leave your customers or visitors with a negative impression of you and your business\u003c\/li\u003e\r\n\u003cli\u003eThe five basic customer needs and how to ensure that you meet them every time\u003c\/li\u003e\r\n\u003cli\u003eWhat to do if you do not have a ready answer or solution to a customer’s problem\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.25\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 3\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: How to Ensure a Positive First Impression for the Customer\u003cbr\u003e\u003cbr\u003eModule 03: Understanding Basic Customer Needs\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854536995157,"sku":"4068","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/greeting-customers-1-1024x530.jpg?v=1772529563"},{"product_id":"networking-for-sales-professionals-certification","title":"Networking for Sales Professionals Certification","description":"\u003cp\u003eEffective networking is one of the most important skills that you learn throughout your sales career. It is one that you should always be working hard to improve, as networking can make or break your sales career.\u003c\/p\u003e\r\n\u003cp\u003eIt is crucial to have numerous contacts from a diverse group of backgrounds, roles and industries as part of your sales network, to give you a wide range of sales prospects.\u003c\/p\u003e\r\n\u003cp\u003eIt is also important to network with people who can provide you with assistance, guidance and advice when you are met with challenges or are unsure as to how to proceed in any given situation.\u003c\/p\u003e\r\n\u003cp\u003eThis course goes into detail regarding the networking process, giving you tips and skills that you can immediately and practically incorporate into your own networking attempts.\u003c\/p\u003e\r\n\u003cp\u003eWe begin by giving you the best place to start when trying to expand your network, along with reasons why and tips on how to make that first step a success.\u003c\/p\u003e\r\n\u003cp\u003eNext, we move on to discussing networking in more general terms, giving you additional tips.\u003c\/p\u003e\r\n\u003cp\u003eFinally, we discuss the type of people to whom you should reach out when growing your network.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe importance of setting networking goals\u003c\/li\u003e\r\n\u003cli\u003eThe questions that you should ask yourself before you start any goal setting process\u003c\/li\u003e\r\n\u003cli\u003eHow to network effectively in just three steps\u003c\/li\u003e\r\n\u003cli\u003eThe five types of people to whom you should reach out when building your network\u003c\/li\u003e\r\n\u003cli\u003eHow each one of those individuals can help your sales career grow\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eModule 01: Networking for Sales Professionals Certificate\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854538862933,"sku":"4030","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/networking-sales-1024x530.jpg?v=1772529599"},{"product_id":"product-pricing-and-sales-negotiation-certification","title":"Product Pricing and Sales Negotiation Certification","description":"\u003cp\u003eSetting the correct pricing can result in a host of important business implications. Evaluating the pricing for your product is not only important from the point of view of profits, but also with how it fits in with your marketing strategies. Charging a fair price for your product or service involves evaluating perceptions and understanding the market. Several factors play a role in deciding the pricing of your product including competitors’ rates, your experience and brand name, value perceptions and negotiated rate and so on.\u003c\/p\u003e\r\n\u003cp\u003eIn fact, many small businesses leverage pricing to change market share, generate revenue and compete in the market. Pricing is much more than justifying the bottom line; it can help establish your market position and help set the stage for future business strategy.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s Covered In The Course?\u003c\/h4\u003e\r\n\u003cp\u003eThe course on pricing strategy covers the following topics:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe difference between haggling and negotiation and how to use the good-cop, bad-cop routine successfully during negotiations\u003c\/li\u003e\r\n\u003cli\u003eThe advantages of naming the price first and how you can lead the negotiation and fix range parameters\u003c\/li\u003e\r\n\u003cli\u003eBest pricing strategies for Kindle and paperback books\u003c\/li\u003e\r\n\u003cli\u003eHow freelancers should price their books in the beginning and when they should increase the prices\u003c\/li\u003e\r\n\u003cli\u003eHow to use discounts and promotions and the role of value perception in setting price\u003c\/li\u003e\r\n\u003cli\u003eHow to price apps and understanding SEO algorithms on ecommerce sites\u003c\/li\u003e\r\n\u003cli\u003ePrice tactics and suggestions to extend lifetime value of your customers\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 16\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Pricing Vs LTV (Life Time Value)\u003cbr\u003e\u003cbr\u003eModule 03: Tactics to Extend LTV\u003cbr\u003e\u003cbr\u003eModule 04: Pricing \u0026amp; Discounts\u003cbr\u003e\u003cbr\u003eModule 05: Pricing Apps\u003cbr\u003e\u003cbr\u003eModule 06: How to Set Your Price\u003cbr\u003e\u003cbr\u003eModule 07: Pricing on Marketplaces\u003cbr\u003e\u003cbr\u003eModule 08: Should You Tell Your Prices Upfront?\u003cbr\u003e\u003cbr\u003eModule 09: Pricing Path for Freelancers\u003cbr\u003e\u003cbr\u003eModule 10: Kindle Pricing\u003cbr\u003e\u003cbr\u003eModule 11: Pricing Paperback Books\u003cbr\u003e\u003cbr\u003eModule 12: Introduction to Negotiation\u003cbr\u003e\u003cbr\u003eModule 13: Naming the Price First\u003cbr\u003e\u003cbr\u003eModule 14: Good Cop Bad Cop Negotiation\u003cbr\u003e\u003cbr\u003eModule 15: How to Deal with Hagglers\u003cbr\u003e\u003cbr\u003eModule 16: Free Consultations\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854542795093,"sku":"3607","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/product-pricing.jpg?v=1772529660"},{"product_id":"rescuing-difficult-customers-certification","title":"Rescuing Difficult Customers Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eEven successful organisations will have to deal with dissatisfied customers or clients from time to time. Some of these customers will be antagonistic, often because they feel angry or upset and struggle to control their emotions. In other words, they are “difficult customers”.\u003c\/p\u003e\r\n\u003cp\u003eHandling these customers requires strong communication skills, a calm manner and a willingness to work with the customer. In this course, you will learn how to resolve tense situations and resolve complaints quickly and efficiently.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou will learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe reasons why a customer may be dissatisfied with a product or service\u003c\/li\u003e\r\n\u003cli\u003eHow to use your voice to defuse a tense situation, and how remaining calm can improve a customer’s mood\u003c\/li\u003e\r\n\u003cli\u003eWhy you should never attempt to deny responsibility\u003c\/li\u003e\r\n\u003cli\u003eWhy you should focus on the customer first, then the problem that has prompted their complaint\u003c\/li\u003e\r\n\u003cli\u003eWhy you should follow up with a customer after you have solved their problem\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 2\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Focus on the Customer\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854544597333,"sku":"3835","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/rescusing-difficult.jpg?v=1772529694"},{"product_id":"sales-diploma","title":"Sales Diploma","description":"\u003cp\u003eCompleting a sales diploma can provide you with the necessary skills for all types of positions in a host of industries. Are you in a position where you need to have strong communication and negotiation skills? Do you need to generate leads in order to reach your goals? Do you know how to set goals and achieve them? The sales diploma is the ideal choice whether you are opening your own business, looking for a course that can provide you with a host of skills you will use at work each and every day or whether you are looking at joining a dynamic sales team.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eIntroduction To The Sales Diploma\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cp\u003eThe sales diploma is an information packed course designed to provide you with all the knowledge and skills you need to succeed in a dynamic and fast paced sales environment. This course is broken down into nineteen easy to manage modules, which should take around fifteen hours to complete. The good news is that you can study at your own pace, as the entire course is completed online with access to study modules from any device at any time. Once you have completed the course you will need thirty minutes to complete the multiple choice test. On passing, you will be able to download and print your certification without delay. In the unique event that you don’t pass your test the first time round, we will give you a second chance. This enables you to revisit the modules and then retake the test.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat You Will Learn\u003c\/h4\u003e\r\n\u003cp\u003eThe sales diploma is designed to give you everything you need in the real sales environment. The course is overflowing with valuable information, interesting advice and more to help you achieve your sales goals and enjoy a successful sales career moving forward. In this course, you can expect to learn the following:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eUnderstand the psychology of selling. Learn what selling really is and learn about buyer and seller motivation.\u003c\/li\u003e\r\n\u003cli\u003eIdentify what the sales skills are that everyone needs, how to develop them and what you need to avoid at all times.\u003c\/li\u003e\r\n\u003cli\u003eGet an understanding of sales jargon. Learn the key terms, know when you should use jargon and when to avoid it.\u003c\/li\u003e\r\n\u003cli\u003eLearn the evolution of sales. History, current status and where it is heading.\u003c\/li\u003e\r\n\u003cli\u003eKnow what skills you will need to succeed in sales. Learn how to identify your weak points and how to improve your skills to ensure sales success.\u003c\/li\u003e\r\n\u003cli\u003eLearn everything you need to know about goal setting and achieving your goals.\u003c\/li\u003e\r\n\u003cli\u003eGet a good understanding of the selling process. The steps of the process and where things can and will often go wrong.\u003c\/li\u003e\r\n\u003cli\u003eKnow what prospecting is and the importance of lead generation. Learn the basic steps to prospecting, what to avoid and how to take advantage of new leads.\u003c\/li\u003e\r\n\u003cli\u003eLearn how to prepare to sell and the importance of planning.\u003c\/li\u003e\r\n\u003cli\u003eIdentify what sales proposals are and learn how to write an effective proposal. Identify key points and general structure.\u003c\/li\u003e\r\n\u003cli\u003eLearn how to prepare an effective sales pitch.\u003c\/li\u003e\r\n\u003cli\u003eLearn about the power of influence and negotiation. Identify the three “P’s.”\u003c\/li\u003e\r\n\u003cli\u003eUnderstand how to deal with barriers and overcome objections.\u003c\/li\u003e\r\n\u003cli\u003eLearn how to close effectively.\u003c\/li\u003e\r\n\u003cli\u003eUnderstand why aftercare is so important and get insight into following up after the sale.\u003c\/li\u003e\r\n\u003cli\u003eGet valuable insight into cold calling, sales tools and technology.\u003c\/li\u003e\r\n\u003cli\u003eLearn how to effectively manage a sales team to achieve sales success.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 15\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 19\u003cbr\u003e\u003cbr\u003eModule 1: Understanding Sales \u0026amp; the Psychology of Selling\u003cbr\u003e\u003cbr\u003eModule 2 : Developing Sales Skills\u003cbr\u003e\u003cbr\u003eModule 3 : Sales Talk – Understanding the Jargon.\u003cbr\u003e\u003cbr\u003eModule 4 : The Evolution of Professional Sales\u003cbr\u003e\u003cbr\u003eModule 5 : The Skills you Need to Succeed at Selling\u003cbr\u003e\u003cbr\u003eModule 6 : Setting and Achieving Goals\u003cbr\u003e\u003cbr\u003eModule 7 : Understanding the Selling Process\u003cbr\u003e\u003cbr\u003eModule 8 : Prospecting and Lead Generation\u003cbr\u003e\u003cbr\u003eModule 9 : Preparing to Sell\u003cbr\u003e\u003cbr\u003eModule 10 : Writing Sales Proposals\u003cbr\u003e\u003cbr\u003eModule 11 : Making Your Sales Pitch\u003cbr\u003e\u003cbr\u003eModule 12 : The Power of Influence \u0026amp; Motivating People to Buy\u003cbr\u003e\u003cbr\u003eModule 13 : Negotiating and the Concept of the Three P’s\u003cbr\u003e\u003cbr\u003eModule 14 : Handling Objections and Overcoming Barriers to a Sale\u003cbr\u003e\u003cbr\u003eModule 15: Effective Closing\u003cbr\u003e\u003cbr\u003eModule 16: Following Up, the Importance of Aftercare and Developing the Relationship\u003cbr\u003e\u003cbr\u003eModule 17: Cold Calling\u003cbr\u003e\u003cbr\u003eModule 18: Sales Tools and Technology\u003cbr\u003e\u003cbr\u003eModule 19: Managing a Sales Team\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854547841365,"sku":"4629","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/sales-diploma-7df57d5865f66c430744185a6d1baa7d.jpg?v=1772529710"},{"product_id":"sales-funnels-for-beginners-certification","title":"Sales Funnels for Beginners Certification","description":"\u003cp\u003eCustomers sometimes buy a product immediately upon discovering it, but they often go through several stages between first becoming aware of a product and finalising the purchase.\u003c\/p\u003e\r\n\u003cp\u003eThese stages that make up the buying journey are known as a sales funnel. In this course, you will learn about the structure of an online sales funnel and how marketers use them to persuade customers to spend their money.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe two reasons online businesses construct sales funnels\u003c\/li\u003e\r\n\u003cli\u003eWhat a lead magnet is, and how it draws potential clients into a sales funnel\u003c\/li\u003e\r\n\u003cli\u003eThe four main stages of a typical sales funnel\u003c\/li\u003e\r\n\u003cli\u003eHow marketers use blogging and social media to drive traffic to their sales funnels\u003c\/li\u003e\r\n\u003cli\u003eWhy creating buyer personas can make a sales funnel more successful\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eModule 01: Sales Funnels for Beginners\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854547874133,"sku":"4002","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/sales-funnels-1024x530.jpg?v=1772529711"},{"product_id":"sales-pitching-certification","title":"Sales Pitching Certification","description":"\u003cp\u003eLearning about sales pitching is absolutely vital for everyone looking to increase sales and improve their brand reach. Whether you’re just starting out or are looking to improve sales performance, developing the perfect sales pitch is of utmost importance.\u003c\/p\u003e\r\n\u003cp\u003eThis course provides a comprehensive guide to sales pitching, by teaching the importance of storytelling and dialogues as well as skills to write and edit the perfect sales pitch.\u003c\/p\u003e\r\n\u003cp\u003eFrom how to capture attention, offer solutions and use facts, to how to strategically edit and perfect your sales pitch, this course covers everything you need to know about relevant and effective sales pitching!\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou Will Learn\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eModern sales pitching techniques such as storytelling and dialogues\u003c\/li\u003e\r\n\u003cli\u003eThe science of writing the perfect sales pitch for any format or context\u003c\/li\u003e\r\n\u003cli\u003eHow to capture an audience’s attention and provide solutions\u003c\/li\u003e\r\n\u003cli\u003eHow to ensure credibility and buy-in through smart editing\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.75\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eSales Pitching\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854548005205,"sku":"4322","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/Sales-Pitching-1.png?v=1772529712"},{"product_id":"sales-tools-and-technology-certification","title":"Sales Tools and Technology Certification","description":"\u003cp\u003eModern salespeople use many different tools and types of technology to persuade a prospect to buy a product or service. These tools can streamline the sales process and help you keep track of important information.\u003c\/p\u003e\r\n\u003cp\u003eHowever, sales tools should be carefully selected and used with caution.\u003c\/p\u003e\r\n\u003cp\u003eUltimately, they are no substitute for traditional sales skills such as making a pitch, understanding a customer’s needs and building rapport. This course will teach you how to choose the right tools for your circumstances and use them in a constructive way that boosts your productivity.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eYou Will Learn:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe four questions you should ask yourself if you are thinking about using a new sales tool or piece of technology\u003c\/li\u003e\r\n\u003cli\u003eHow to use social media as a sales tool\u003c\/li\u003e\r\n\u003cli\u003eHow to use other applications and websites as sales tools\u003c\/li\u003e\r\n\u003cli\u003eHow to ensure that you only choose tools and technology that will make your life as a salesperson easier\u003c\/li\u003e\r\n\u003cli\u003eWhy you must take care not to become reliant on sales tools\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.50\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 3\u003cbr\u003e\u003cbr\u003eModule 01: Introduction\u003cbr\u003e\u003cbr\u003eModule 02: Sales Tools You Should Consider\u003cbr\u003e\u003cbr\u003eModule 03: How to Use Technology to Make Your Life Easier\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854548136277,"sku":"4134","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/sales-tools-tech.jpg?v=1772529713"},{"product_id":"skills-to-succeed-at-selling-certification","title":"Skills to Succeed at Selling Certification","description":"\u003cp\u003eFor many businesses, an effective sales team is key to their overall success. However, many people are not quite sure what kind of skills salespeople require to close a sale. Contrary to popular belief, selling is not a simple job – it is a discipline that demands a set of specific competencies combined with a robust personality.\u003c\/p\u003e\r\n\u003cp\u003eIn this course, you will learn about the core skills that are essential for any salesperson, wherever they are in their career. These skills are essential for anyone who wants to identify a customer’s needs, offer them the right product or service, and close the sale. Ultimately, successful selling comes down to outstanding communication skills, product knowledge and perseverance.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eYou Will Learn:\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe top 10 skills every salesperson needs to succeed and why success in sales is contingent on a basic knowledge of human psychology\u003c\/li\u003e\r\n\u003cli\u003eHow to quickly build a relationship with the client that will foster a sense of trust and mutual cooperation\u003c\/li\u003e\r\n\u003cli\u003eWhy it is important to take an honest inventory of your weaknesses, how to learn from your mistakes and how to seek support from a professional mentor\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 0.5\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 1\u003cbr\u003e\u003cbr\u003eModule 01: The Skills You Need to Succeed at Selling\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52854549872981,"sku":"3900","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/skills-succeed-selling.jpg?v=1772529725"},{"product_id":"dealing-with-customer-complaints-certification","title":"Dealing with Customer Complaints Certification","description":"\u003cp\u003eEvery business – even the biggest and most successful – has to deal with customer complaints. The business that is able to effectively manage complaints keeps customers happy and builds strong customer relationships.\u003c\/p\u003e\r\n\u003cp\u003eThis course equips employees with the knowledge and skills that are necessary, in order to increase customer loyalty, by way of an effective complaints handling process. It provides the skills for the employee to recognise the mistake that has been made and decide on the best way in which to rectify it, to the customer’s satisfaction.\u003c\/p\u003e\r\n\u003cp\u003eThe course is particularly useful as training for customer-facing staff but also for other employees, who may have duties that are related to complaint resolution.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat is covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eThroughout this course, team members can expect to cover the following topics:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eThe definition of a complaint, so that complaints can be recognised immediately;\u003c\/li\u003e\r\n\u003cli\u003eThe best ways in which to receive complaints, to enable them to be effectively resolved;\u003c\/li\u003e\r\n\u003cli\u003eEffective methods to manage complaints in a variety of ways, in order to meet the needs of everyone who is involved;\u003c\/li\u003e\r\n\u003cli\u003eThe damage that can be caused by complaints and how to minimise it;\u003c\/li\u003e\r\n\u003cli\u003eThe process of effective complaint management, so the complaints do not impact business efficiency and productivity;\u003c\/li\u003e\r\n\u003cli\u003eDispute resolution tactics and techniques and how to use and apply them in the workplace;\u003c\/li\u003e\r\n\u003cli\u003eActive listening and effective communication skills that can be used in complaint resolution;\u003c\/li\u003e\r\n\u003cli\u003eAn understanding of the customer’s emotional and psychological needs, as they relate to the complaint and its resolution;\u003c\/li\u003e\r\n\u003cli\u003eHow to diffuse a difficult situation of any type;\u003c\/li\u003e\r\n\u003cli\u003eWhat the future holds in terms of customer service and how it deals with complaints;\u003c\/li\u003e\r\n\u003cli\u003eHow to create an action plan that works, when it comes to receiving and dealing with complaints.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\n\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 8\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1 : Anatomy of a Complaint\u003cbr\u003e\u003cbr\u003eModule 2 : Controlling Complaints\u003cbr\u003e\u003cbr\u003eModule 3 : Psychological Considerations\u003cbr\u003e\u003cbr\u003eModule 4 : Recognising Severity\u003cbr\u003e\u003cbr\u003eModule 5 : Complaints Process and Analytics\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52862635213141,"sku":"3401","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/customer-complaints.jpg?v=1772531443"},{"product_id":"influencing-people-certification","title":"Influencing People Certification","description":"\u003ch4\u003eThis course is also available as \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/instructor-led-training\/\"\u003ein-house training\u003c\/a\u003e.\u003cbr\u003e\r\n\u003ca href=\"https:\/\/staffskillsacademy.co.uk\/enquire-now\/\"\u003eEnquire now\u003c\/a\u003e to find out more.\u003c\/h4\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003cp\u003eWhen you learn how to positively influence people, you can become an empowering and effective leader. In today’s increasingly global, competitive and diverse workplaces, the ability to influence people and foster collaboration is more important than ever. While manipulation or coercion produce negative outcomes, the art of influencing people can help both the employees and the organisation in several ways.\u003c\/p\u003e\r\n\u003cp\u003eUltimately, your ability to influence people helps you achieve outcomes and get things done in a positive way. The art of influencing others is a core leadership skill that plays a crucial part in every role.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat you will learn in this course:\u003c\/h4\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eHow it’s possible to influence people across cross-functional teams and across layers of the organisation\u003c\/li\u003e\r\n\u003cli\u003eThe different results produced by positively influencing people\u003c\/li\u003e\r\n\u003cli\u003eHow employees and businesses alike benefit from positive influencing techniques\u003c\/li\u003e\r\n\u003cli\u003eThe role of different factors that catalyse the art of influence and how they work\u003c\/li\u003e\r\n\u003cli\u003eHow to use persuasive communication and engage in give and take relationships to achieve objectives\u003c\/li\u003e\r\n\u003cli\u003eFor senior executives, the course can help you use your influence to steer long-term goals\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 2\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 3\u003cbr\u003e\u003cbr\u003eModule 01: Introduction to the Art of Influencing People\u003cbr\u003e\u003cbr\u003eModule 02: The Role of Influencing Skills in Management\u003cbr\u003e\u003cbr\u003eModule 03: How to Influence people the Right Way\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52862640914773,"sku":"4371","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/Influencing-people.jpg?v=1772531538"},{"product_id":"key-account-management-certification","title":"Key Account Management Certification","description":"\u003cp\u003eThis course is excellent for first-time and new appointments as key account manager. As it is the role of the key account manager to nurture and foster the relationships with your most important customers and, in larger companies, manage the team responsible for handling a certain account or group of accounts, it is vital that the KAM has the necessary skills and knowledge.\u003c\/p\u003e\r\n\u003cp\u003eIn this course, they will learn how to manage their accounts, how to manage their team of account managers, how to improve customer\/account relations and how to overcome barriers to growth.\u003c\/p\u003e\r\n\u003cp\u003eThe course provides lessons in investment versus return, objective and target-setting and networking.\u003c\/p\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003eWhat’s covered in the course?\u003c\/h4\u003e\r\n\u003cp\u003eWhen you enrol a team member on this course, they will cover the following topics:\u003c\/p\u003e\r\n\u003cul class=\"learn-mod\"\u003e\r\n\u003cli\u003eAn overview of what key account management is and what it entails;\u003c\/li\u003e\r\n\u003cli\u003eThe duties and responsibilities in the role of key account manager and how they can be effectively performed,\u003c\/li\u003e\r\n\u003cli\u003eMethods that aid in properly prioritising personal workload, so that tasks are delegated and completed in a timely manner;\u003c\/li\u003e\r\n\u003cli\u003eHow to research various types of customers and what their different needs are;\u003c\/li\u003e\r\n\u003cli\u003eTips and advice, to help prioritise in the workplace, when it comes to team tasks, projects and other jobs;\u003c\/li\u003e\r\n\u003cli\u003eIdentification and assessment of personal strengths and weaknesses, so that they can be effectively used or enhanced;\u003c\/li\u003e\r\n\u003cli\u003eHow to plan a strategy for all key accounts;\u003c\/li\u003e\r\n\u003cli\u003eHow to recognise and deal with potential and real threats in the workplace;\u003c\/li\u003e\r\n\u003cli\u003eHow to manage relationships in the workplace, for the greatest benefit of everyone involved;\u003c\/li\u003e\r\n\u003cli\u003eHow to network with customers and their key account staff.\u003c\/li\u003e\r\n\u003c\/ul\u003e\r\n\u003cp\u003e \u003c\/p\u003e\r\n\u003ch4\u003e\u003cstrong\u003eExplore our \u003ca href=\"https:\/\/staffskillsacademy.co.uk\/courses\/\"\u003efull library of training courses.\u003c\/a\u003e\u003c\/strong\u003e\u003c\/h4\u003e\r\n\u003cbr\u003e\u003cbr\u003eCourse Duration: 6\u003cbr\u003e\u003cbr\u003e\u003ch2\u003eModules\u003c\/h2\u003e\u003cbr\u003eTotal Modules: 5\u003cbr\u003e\u003cbr\u003eModule 1 : Key Account Management\u003cbr\u003e\u003cbr\u003eModule 2 : Investment versus Return\u003cbr\u003e\u003cbr\u003eModule 3 : Setting Specific Goals and Objectives for Each Meeting\u003cbr\u003e\u003cbr\u003eModule 4 : Networking within Your Account\u003cbr\u003e\u003cbr\u003eModule 5 : Planning How to Support Your Key Accounts\u003cbr\u003e\u003cbr\u003e","brand":"Staff Skills Academy","offers":[{"title":"Default Title","offer_id":52862642159957,"sku":"3255","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1030\/2934\/2549\/files\/key-account.jpg?v=1772531559"}],"url":"https:\/\/courses.achieveuktraining.com\/collections\/sales-customer-service.oembed","provider":"uktraining","version":"1.0","type":"link"}